Ordering, Shipping & Subscriptions
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For a guide on placing a one-time order, click here. For a guide on placing a subscription order, click here. What's the difference? A one-time order is just a regular order, with a one-time delivery. A subscription order involves receiving the product every 30, 60, 90, or 120 days based on the ...
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How do I place a one-time order?
To place a one-time order, please follow these steps: STEP 1: From our shop page, select Add to Cart below the product(s) you wish to order (leave one-time purchase selected) and repeat for all products STEP 2: Once finished, go to the top-right corner of our web page and select the shopping ba... -
How do product subscriptions work? How do I place a subscription order?
Placing a subscription order means you will continue to receive the product every 30, 60, 90, or 120 days based on the frequency you chose, saving 20% every time, without any commitment (you can modify or cancel your subscription at any time). To place a subscription order, follow these steps: ... -
Where do I enter my promo or gift card code?
You can enter your promo code in the box marked with “Discount code or gift card” during checkout. On a computer, this box will appear on the right side of your screen after clicking on Checkout. On your mobile device or tablet, click on “Show order summary” at the top of your screen to reveal th... -
No, only one promo code may be used at a time.
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Can I combine a promo code with a gift card?
Yes, you can! Just enter the first code in the box marked as “Gift card or discount code” and press enter, then enter the second code in the same box. -
I entered my promo code but it isn’t working. What should I do?
Oh no! If your promo code isn’t working there could be one of a few issues: There is a space before, within, or after the promo code. Make sure to remove any spaces in the promo code box. A capital “i” (I) is being confused with a lowercase L (l). We recommend copying and pasting a promo code in... -
I want a promo code. How do I get one?
No problem! If this is your first order, simply subscribe to our newsletter for a 20% off code that will apply to single orders (not subscriptions). After your first order, you can refer a friend and when that friend makes a purchase on our site you will get a code for $ 10 off, which applies to ... -
Yes you can! Just select the PayPal option (instead of “Credit card”) during the last step of checkout. Note that you cannot process a subscription order via PayPal as a card must remain on file for recurring charges.
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We’ll ship your order within 24 hours of receiving it, Monday to Friday. Once your order has been shipped, delivery takes 2-7 days.
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As soon as we ship your order, we’ll send you a shipping confirmation email with your Canada Post tracking number so that you can follow your package.
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If your Canada Post (CP) tracking page says “Delivered” but you can't find your package, please follow these steps to resolve the issue: Step 1: Let's try to find your package! ✔️ On your CP tracking page, verify if it says “Delivered to your community mailbox, parcel locker or apt./condo mailb...
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Yes, for orders over $74 (before tax). For orders under $74 (before tax), there is a $9.99 shipping fee.
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We ship within Canada, except for northern territories and remote areas. For shipping to the continental United States order from landish.co.
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Do you ship internationally, outside of Canada and the US?
Unfortunately we don’t ship outside of Canada and the US yet. Hopefully soon! -
Yes.
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All Landish products purchased on landish.ca except our 1 kg Pure Canadian Hydrolyzed Marine Collagen and Marine Collagen Sparkling Waters can be returned within 30 days of purchase. Note that returns must include any associated promotional product (received for free or at a discount) or the prom...
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My order is over $74, why am I being charged a shipping fee?
A $9.99 shipping fee applies to all orders under $74 after discounts and/or promo codes and before taxes. Your order may be over 74$ before your discount is applied and/or after taxes, but this would not make the order eligible for free shipping. -
Do you offer samples of your products?
Not for now! In the meantime, you can use this one-time promo code LANDISH20 for 20% off any one-time purchase and get free shipping when you order for $74+. We also offer a 30-day return and money-back guarantee in case you're not satisfied with a product. -
If I place a subscription order, is there a minimum amount of time I have to stay subscribed?
No, there is no minimum commitment and you can modify or cancel your subscription at any time. You can manage your subscription by signing in to your account here. -
How do I modify, swap or cancel my subscription?
Sign in to your account here. You'll be redirected to a page showing your active subscriptions (your inactive subscriptions will also appear in case you ever wanted to reactivate them). Add a product subscription STEP 1: In the top menu, under SUBSCRIPTIONS, select ADD A PRODUCT STEP 2: Enter p... -
Can I cancel my subscription at any time?
We’d be sad to see you go, but yes, you can cancel your subscription at any time. However, if your most recent order has already been processed and shipped, then it can no longer be cancelled. -
Will I be reminded that my subscription order is about to renew?
Yes, you will receive a reminder email from us three days before your order is processed, giving you time to make any changes to your subscription. Once the order has shipped, the sale is final and would have to be returned in order to be refundable (see our return policy). -
How do I add new products to my subscription?
Sign in to your account here. Click on “Subscriptions” and click the “Add product” button. Select the product you would like to add by clicking on the product picture. Choose the quantity you'd like to order Select “Subscribe” Confirm your address and the next charge date Click on “ADD PRODUCT... -
I can't find your spirulina anymore. When will it be back in stock?
Our spirulina was replaced with our SmarterGreens (which contains our California spirulina) providing an even wider variety of vitamins, minerals and antioxidants. -
What stores or other physical points of sale carry Landish products?
Good question! Check out our store locator here and enter your city to find the point of sale nearest you. Note that not all points of sale carry every Landish product so be sure to check our notes. Calling ahead is also a good way to ensure that the product you're looking for is not out of stock... -
Where can I find a product's nutrition facts, ingredients, and/or allergen information?
On any product page, accessible by clicking on any product from our collection page, click on View nutrition facts & ingredients under the ADD TO CART button. This pop-up will also include any caution statements regarding any allergens and FREE OF declarations. For products with more than one... -
How can I update or cancel an order that was recently placed?
If you have recently placed an order and wish to modify or cancel it, please contact us. Please note that we will do everything we can to make those changes before it is shipped. However, once it is in transit, orders cannot be modified or cancelled. Refer to our Return Policy. -
How can I access and update my account?
This article applies to regular (non-subscription) accounts. For changes to subscription accounts see this article. When you're placing a one-time order, an account activation email is automatically sent to you after the transaction is completed so you can select a password and access your order... -
How to add the promotional spoon to my subscription order?
Sign in to your account here. STEP 1: Click on “Subscriptions” and click the “Add a product” button. STEP 2: Write ''spoon'' in the search bar, press enter and click on ''select''. STEP 3: For the free spoon discount code to work select the following: Quantity- 1 Onetime purchase Selec...